الملخص الإنجليزي
This study aims to identify the reality of e-governance and digital maturity in
government institutions in the Sultanate of Oman. This study also aims to measure the
level of performance in government institutions in the Sultanate of Oman, to build an
integrated theoretical framework around the main study components, which consists of
e-governance as the first major component which is reflected in (participation,
transparency, accountability and, openness). Digital maturity is the second component of
the study, and it is reflected in (technological knowledge, technological techniques,
organizational structures, visions, and perceptions .
This study is an analytical descriptive study, conducted on Omani government
institutions. The survey consists of managers, heads of sections and workers in IT
departments and sections in each of: (Ministry of Transport, Communications and
Information Technology, Ministry of Commerce, Industry and Investment Promotion,
Royal Omani Police, Ministry of Higher Education and Scientific Research The study
sample includes (261) employees, by using sample/survey method (google forms).
One of the most important results of the study is the influence of e-governance
in the performance of government institutions in Oman, which increases (participation,
transparency, accountability and, openness in an institute). The study also shows presence
and impact of digital maturity represented in (technological knowledge, technological
techniques, organizational structures, visions, and perceptions). Among its most
important recommendations is the need to establish an independent center that aims to
formulate clear policies for e-governance, and to find clear evaluation indicators that
measure the extent of the development of government services in the Sultanate and
provide a systematic, scientific assessment of these services. The study shows a need in
government institutions to adopt advanced techniques and algorithms in the analysis
processes enhance business intelligence that supports decision-making and contributes to
the application of governance standards in government institutions
