الملخص الإنجليزي
In light of countries’ efforts to move towards digitalization in response to the requirements of the new era, and in light of the Sultanate of Oman’s efforts to achieve its vision 2040, the current study aimed to the study aimed to identify the impact of the dimensions of the quality of electronic services (ease of use - reliable performance - responsiveness - guarantee) on the performance of employees of the Ministry of Labor in the Sultanate of Oman. To achieve the results of the study, the researcher used the descriptive analytical method, and the study population consisted of all employees in the Ministry of Labor, whose number was according to Statistics of the Ministry of Labor: 2,644 employees in all job categories in the Ministry of Labor in the Sultanate of Oman, according to the statistics of the Ministry of Labor. A stratified random sample of (2,644) individuals was selected. The study found that there is a statistically significant relationship at the level of significance (0.01) between the quality of electronic services in their dimensions (ease of use - reliable performance - responsiveness - guarantee) in the Ministry of Labor on the performance of employees, and the degree of quality of electronic services in the Ministry of Labor in the Sultanate of Oman was highly significant, as The results showed that the performance level of the employees of the Ministry of Labor in the Sultanate of Oman was high, and the study presented some recommendations, the most important of which are: It is necessary to pay attention to improving the quality of electronic services in all the ministries of the Sultanate, and to keep pace with the development taking place in all ministries in the world. The Ministry of Labor also recommended paying attention to developing and improving human capital through training, qualification, developing and evaluating performance and improving the use of electronic devices.
Keywords: quality of services, quality of electronic services, impact of quality of services, impact of quality of electronic services, employee performance.
