English abstract
OpenAI’s ChatGPT is a sophisticated conversational AI model that facilitates various
information exchanges between users on social media, especially Twitter. Despite its
apparent promise in educational uses, there is a substantial lack of understanding of
the complex conversations on Twitter about ChatGPT’s opportunities and concerns in
learning environments. This study explores how ChatGPT influences Twitter
discussions in education, focusing on sentiments, emotions, and content themes. It
aims to understand the impact of ChatGPT by analyzing tweets, overcoming
challenges in interpreting emotions through Natural Language Processing, and
assessing opportunities and concerns in educational contexts. By adopting a qualitative
methodology and analyzing 975,450 relevant tweets collected between November 30,
2022, and February 11, 2023, this research not only enhances our understanding of the
evolving relationship between AI and education but also provides valuable insights for
informing educational strategies, guiding policy decisions, and contributing to future
AI research. The results show that ChatGPT is generally accepted in educational
environments. There has been notable discussion regarding its ability to enhance
teaching and learning and facilitate personalized learning, creativity, skill
development, and language learning. It also assists in exam preparation and technical
support. However, worries about ethical AI applications and policies, academic
integrity, the potential for misuse in academic writing, its impact on the work and
education environment and provide a conflicting perspective regarding how ChatGPT
affects teaching methods and educational practices. It is recommended that educators
and policymakers develop robust guidelines to address these ethical concerns while
maximizing the benefits of using ChatGPT in education.
