English abstract
The study aims at measuring and Evalnuation health service quality provided by public hospitals in Libya from the point of view of the patients and those who are in charge of pro- viding such services, the study adopted the gap measurement to measure the quality through comparing the actual performed service and that expected to be provided. The Study include- ed five public hospitals, and used Likert five degrees scale with (22) variables to estimate the degree of the proided services, and the actual evaluation of those services so as to explain the level of the gap according to the general average of the responses of (400) patients sample.
The study concluded that the level of the service quality actually provided by the hospitals is less than that expected. The study also explained that the evaluation of health service qual- ity varies according to relative importance of each of five dimensions used in the in measure- ing health service quality.
As recommended by the study, public hospitals administrators are requested to adopt the gaps measurement to maintain health service quality, and they have to circulate it within dif- ferent administrative levels to filling up negative gaps.
