The Effects of empowering leadership on service quality, job performance, and employee satisfaction in Oman Airports : the mediating role for creativity climate.
مؤلف
Al-Qanoobi, Yusuf Saif Al-Saghir.
الملخص الإنجليزي
The aim of this research study is to know the relationship between Empowering Leadership and employee performance and satisfaction and service quality through the mediating role of the creative climate. The background of this study for the research is the airports in the Sultanate of Oman. The study relied on a questionnaire methodology that depends on the basic variables in this study. Moreover, the data was collected out of 241 employees at Oman Airports Company.
However, the results show that Empowering Leadership has a positive and correlative effect in one way or another on employee performance, employee satisfaction and service quality through the mediating factor which is the creative climate.
This study also recommended that Oman airports should pay attention to the remote climate in order to encourage Empowering Leadership, and the reliability of Empowering Leadership was approximately 0.915.
Key words: empowering leadership, job performance, quality services, employee satisfaction creative climate in Oman airports.
الموضوعات (الاسم)
Oman Airports--Personnel management--Evaluation
