English abstract
The widespread utilization of smartphones and technological advances has led to the
improvement of online payments. These advances have made technological
innovations as users can make money transfers using various payment systems such
as PayPal and Amazon. These mobile payment systems are commonly called mobile
wallets. Mobile Wallets are intended to revoke consumers' need for carrying multiple
credit cards in their physical wallets. Prior studies indicate that a few studies address
the potential factors that affect users' intention toward mobile wallet adoption.
This study aims to plug this gap by generating an integrated model to determine the
critical factors influencing users' decisions toward mobile wallet adoption in Oman,
drawing on the various technology acceptance theories. Moreover, the present study
model is introduced using Unified Theory of Acceptance and Use of Technology
models (UTAUT2).
This Research is designed to follow a quantitative approach using an online
questionnaire sent to potential mobile user respondents in Oman. Three hundred
respondents were collected from mobile wallet users to answer the research question.
Partial Least Structure Equation Modeling (PLS-SEM) was used to assess the
significant factors affecting the adoption of mobile wallets in Oman. A total of thirteen
factors have been identified which affect m-wallets adoption intention in Oman. In
addition, user's attitude has been made to make the most impact and be a key driver in
influencing users' adoption of mobile wallets technologies.
Moreover, according to the order of their significant effect, perceived reputation,
hedonic motivation, perceived trust, performance expectancy, personal
innovativeness, and social influence were also significantly associated with
participants' intentions toward m-wallets. However, effort expectancy, anxiety,
perceived privacy, perceived risk, and grievance redressal have no affiliation with
individuals' intentions toward m-wallets adoption. Practically, this study will be
helpful for the merchandise stakeholders of mobile wallets who want to broaden the
area of their business to gain more market shares. It is also useful for users, for
example, to enhance the awareness of mobile wallets, which can drive more research.
Moreover, this study will give implications for service providers on how to overcome
the inhibitors factors that affect mobile adoption.
